Terms & policies

For all legal enquiries, please contact [email protected].

Last Updated

March 19, 2024

Terms of Service

This Agreement is between HeyJamie and the company or person accessing or using the Product. This Agreement consists of: (1) the Order Form and (2) the Key Terms, both of which are on the Cover Page below, and (3) the Common Paper Cloud Service AgreementStandard Terms Version 1.1 (“Standard Terms”). Any modifications to the Standard Terms made in the Cover Page will control over conflicts with the Standard Terms.

Capitalized words have the meanings or descriptions given in the Cover Page or the Standard Terms.

If you are accessing or using the Product on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By signing up, accessing, or using the Product, Customer indicates its acceptance of this Agreement and agrees to be bound by the terms and conditions of this Agreement.

Cover Page

Order Form

Cloud Service: A cloud-based virtual assistant platform thatsends & receives emails, connects to your business' Software as a Service(SaaS) offerings and performs predictions based on fine-tuned Large LanguageModels (LLMs).

Subscription Start Date: The Effective Date

Subscription Period: 1 year(s)

Non-Renewal Notice Period: At least 30 days before the end of the current Subscription Period.

Use Limitations:  Customers may not exceed sending more than 1,000 emails per user per month. Customers must also not exceed sending more than 500 attachments peruser per month.

SLA: Provider will use commercially reasonable efforts to provide and maintain the Cloud Service without excessive errors and interruptions. IfProvider does not meet the SLA in two consecutive months or over three months in any 12-month period, then Customer may, as its only remedy, terminate thisOrder Form upon notice and receive a prorated refund of prepaid fees for the remainder of the Subscription Period. 

Technical Support: Support is available at https://www.heyjamie.ai/. 

Cloud Service Fees:

Section 5.2 of the Standard Terms is replaced with: Certain parts of the Product have different pricing plans, which are available at Provider’s pricing page (https://www.heyjamie.ai/#pricing). Within the Payment Period, Customer will pay Provider fees based on the Product tier selected at the time of account creation and Customer’s usage per Subscription Period. Provider may update Product pricing by giving at least 30 days notice to Customer (including by email or notification within the Product), and the change will apply in the next Subscription Period.  

Payment Period: 7 day(s) from date of invoice

Invoice Period:  Annually

Key Terms

Customer: The company or person who accesses or uses the Product. If the person accepting thisAgreement is doing so on behalf of a company, all use of the word"Customer" in the Agreement will mean that company.

Provider: HeyJamie

Effective Date:The date Customer first accepts this Agreement.

Covered Claims:

Provider Covered Claims: Any action, proceeding, or claim that the Cloud Service, when used byCustomer according to the terms of the Agreement, violates, misappropriates, otherwise infringes upon anyone else’s intellectual property or other proprietary rights.

Customer Covered Claims: Any action, proceeding, or claim that (1) the Customer Content, when used according to the terms of the Agreement, violates, misappropriates, otherwise infringes upon anyone else’s intellectual property or other proprietary rights; or (2) results from Customer’s breach or alleged breach ofSection 2.1 (Restrictions on Customer).

General Cap Amount:

The fees paid or payable by Customer to provider in the 12 month period immediately before the claim

Governing Law: The laws of the State of Victoria (Australia) 

Notice Address:

For Provider: [email protected]

For Customer: The main email address on Customer's account

Attachments and Supplements

DPA: https://heyjamie.ai/policies/data-processing-agreement 

Standard Termshttps://commonpaper.com/standards/cloud-service-agreement/1.1/

Changes to the Standard Terms

Publicity Rights: Modifying Section 14.7 of the Standard Terms, Provider may identify Customer and use Customer’s logo and trademarks on Provider’s website and in marketing materials to identify Customer as a user of the Product. Customer hereby grantsProvider a non-exclusive, royalty-free license to do so in connection with any marketing, promotion, or advertising of Provider or the Product during the length of the Agreement.